Colombian hospitality company seeks partners to develop a mobile microlearning app for hotel staff training

Summary

Profile Type

Business request

POD Reference

BRCO20251201016

Term of Validity

2 December 2025 - 2 December 2026

Company's Country

Colombia

Type of partnership

Outsourcing agreement

Targeted Countries

Spain

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General information

Short Summary

A Colombian hospitality company operating hotels in major urban destinations seeks partners to develop or adapt a mobile microlearning app for staff training. The goal is to create short, interactive learning modules that improve operational, housekeeping, and guest service skills through digital, flexible, and scalable training solutions.

Full Description

A Colombian hospitality company with operations in several major urban destinations is seeking international partners to support the development or adaptation of a mobile microlearning application designed for hotel staff training. The organization manages multiple lodging establishments and maintains a strong commitment to service quality, operational efficiency, and continuous workforce development.

The company currently operates an internal learning platform that supports structured training programs in areas such as front-desk operations, housekeeping, maintenance, customer service, and general hotel management. However, to strengthen its digital transformation strategy, it aims to evolve toward a more flexible, interactive, and accessible training model that aligns with the dynamic needs of the hospitality sector.

The envisioned microlearning app would deliver short, practical modules focused on essential operational skills, enabling employees to learn at their own pace through mobile devices. The company seeks expertise in digital education technologies, user-centered instructional design, and mobile development to ensure the solution is engaging, scalable, and suitable for hotel staff across different roles.

The organization has a demonstrated history of commitment to innovation. It has participated in national programs on prototyping, digital transformation, and innovation management systems, earning multiple certifications from regional Chambers of Commerce and public innovation initiatives. These efforts reflect its long-term strategy to integrate technology, continuous improvement, and human development across all areas of hotel operations.

Through collaboration with international partners, particularly those experienced in LMS solutions, microlearning platforms, digital transformation, or service-sector training, the company aims to strengthen its training ecosystem, enhance staff performance, and promote consistent service standards across its hotel portfolio. The cooperation may involve joint development, customization of learning technologies, knowledge transfer, or participation in research and innovation projects.

Advantages and Innovations

The company distinguishes itself through a strong integration of digital transformation, continuous improvement, and human-centered innovation within the hospitality sector. It has progressively automated key operational processes, including reservations, purchasing, administration, and human resource management, allowing greater efficiency, traceability, and data-driven decision-making across its hotel portfolio.

Its main advantage lies in its ability to connect technological innovation with workforce development. The organization has established a structured internal learning system to strengthen technical and service skills among operational teams. Building on this foundation, it is now advancing toward more dynamic, flexible, and interactive digital training formats, such as mobile microlearning.

The company’s culture of innovation is reinforced by its participation in national programs focused on prototyping, innovation management systems, and digital transformation. These initiatives have resulted in tangible outcomes, including certified prototypes, improved internal processes, and measurable progress in innovation capabilities.

Its commitment to modernizing hospitality management through automation, digital learning, and process optimization positions the organization as a forward-thinking partner for joint development projects. This combination of operational expertise, digital integration, and people-centered innovation offers a solid foundation for collaboration with international technological and educational partners.

Technical Specification or Expertise Sought

Technical Specification or Expertise Sought
The company is seeking international partners with expertise in digital learning technologies, mobile application development, and innovation for the hospitality sector. Priority areas of interest include:

Development or customization of mobile microlearning applications, including UX/UI design for operational staff and integration of short, interactive training modules.

Learning Management Systems (LMS) and digital education tools capable of supporting competency-based training, progress tracking, and multimedia content delivery.

Process automation and workflow optimization related to hotel operations such as reservations, housekeeping, maintenance, and human resources.

Instructional design and e-learning methodologies tailored to service-oriented environments, ensuring training content is practical, scalable, and user-friendly.

Consulting or research expertise in digital transformation, workforce development, and innovation management within the tourism and hospitality industries.

The partner should be able to contribute technical knowledge, co-develop digital solutions, or support the adaptation of existing technologies to enhance the company’s internal training model and overall operational efficiency.

Stage of Development

Under development

Sustainable Development Goals

Goal 17: Partnerships to achieve the Goal
Goal 8: Decent Work and Economic Growth
Goal 4: Quality Education

IPR status

No IPR applied

Partner Sought

Expected Role of a Partner

The company expects the partner to collaborate in the design, development, or adaptation of a mobile microlearning solution tailored to hospitality operations. The ideal partner should bring technical expertise and innovation methodologies to enhance digital training and support internal process modernization.

Key roles may include:

- Co-developing or customizing the mobile learning app, ensuring it meets the operational needs of hotel staff.

- Transferring knowledge and best practices in digital learning, instructional design, and workforce training.

- Providing technological solutions or advisory support for integrating the app with existing systems or improving internal digital platforms.

- Participating in pilot projects or research initiatives focused on digital transformation in the hospitality - sector.

- Supporting the automation and optimization of operational workflows, where relevant to training or staff performance.

The partnership should be practical, innovation-driven, and oriented toward building long-term collaboration that elevates service quality, operational efficiency, and continuous learning across the company’s hotels.

Type and Size of Partner