Summary
- Profile Type
- Business Offer
- POD Reference
- BOUA20260108022
- Term of Validity
- 8 January 2026 - 8 January 2027
- Company's Country
- Ukraine
- Type of partnership
- Commercial agreement
- Outsourcing agreement
- Targeted Countries
- All countries
Contact the EEN partner nearest to you for more information.
Find my local partner
General information
- Short Summary
- A Ukrainian communication tech provider delivers a comprehensive platform that unifies business communication channels — including IP telephony, contact and call center tools, CRM, CRM integration and automated outreach. With over a decade of experience, the company empowers organisations to optimise customer engagement, automate routine communication workflows and enhance sales and support performance using data‑driven analytics and flexible system integration.
- Full Description
-
This technology provider has been operating for more than 11 years in the communications and automation domain, offering an adaptable platform that consolidates voice, messaging and CRM capabilities in a single environment. Serving hundreds of clients across industries such as financial services, healthcare, public sector and enterprise services, the provider helps businesses automate interactions, improve communication workflows and reduce operational costs while enhancing customer experience.
Communication & Telephony Solutions
- IP Telephony & PBX: Cloud‑based internet telephony and private branch exchange systems that enable reliable, scalable voice communication across teams and departments.
- Contact & Call Center Automation: Tools to manage incoming and outgoing calls, including multi‑channel call routing, queue management and automated response workflows.
- Auto‑Dialing & Voice Broadcasting: Automated calling features for marketing, reminders and outreach that improve efficiency and reduce manual workload.
- CRM Integration: Unified communication and customer data management that allows teams to engage clients directly through built‑in CRM interfaces.
- Omni‑Channel Messaging: Integration of text and messaging channels including SMS, email, Telegram, Viber and WhatsApp into the core communication platform.
AI‑Enhanced Communication Capabilities
- Speech & Language Analytics: Tools that analyse voice interactions to extract insights, measure performance and identify trends.
- AI‑Assisted Automation: Intelligent voice assistants, scenario‑based IVR and AI tools for automated client interaction, verification and response.
Integration, Support & Customisation Services
- Custom API Integrations: Open API support enables seamless connectivity with existing business systems, analytics platforms and third‑party tools.
- Technical Support & Training: Ongoing support to ensure reliable operation, tailored setup assistance and team onboarding.
- Performance Analytics & Reporting: Detailed call and interaction metrics to inform strategy, optimise team performance and monitor KPIs. - Advantages and Innovations
- The delivery model prioritises flexibility, rapid onboarding and customer‑centric customisation. Implementation includes integration of telephony with existing CRM and business systems, configuration of communication workflows, and training to enable teams to leverage the full platform capabilities. Continuous support ensures optimal performance and adaptation to evolving operational needs.
- Stage of Development
- Already on the market
- Sustainable Development Goals
- Goal 9: Industry, Innovation and Infrastructure
- Goal 17: Partnerships to achieve the Goal
- IPR status
- No IPR applied
Partner Sought
- Expected Role of a Partner
- The ideal partner is an enterprise, organisation or service provider seeking a unified communication platform to optimise telephony, automate call center operations, integrate customer engagement systems and enhance data‑driven decision‑making. Potential partners include businesses in financial services, healthcare, public administration, BPO and digital services looking for scalable, AI‑enabled communication technologies and long‑term cooperation.
- Type and Size of Partner
- SME 11-49
- SME <=10
- Big company
- SME 50 - 249
- Other
- Type of partnership
- Commercial agreement
- Outsourcing agreement
Dissemination
- Technology keywords
- 01006013 - Communications Protocols, Interoperability
- 01001002 - Digital Systems, Digital Representation
- 01006015 - VoIP telephony, remote access
- Market keywords
- 02007015 - Integrated software
- 02007003 - Operating systems and utilities
- 02007001 - Systems software
- 02007006 - Other system software
- Sector Groups Involved
- Digital
- Targeted countries
- All countries