The system developed by an Andalusian company (Spain) receives all incidents introduced via various platforms, allowing the centralization of the management process of all departments. It allows detailed reports of all incidents to be viewed and edited, regardless of the way they were entered into the system. These reports include images, location, description, status and resolution costs of all incidents.
All data associated with the incidents are processed and the system generates reports that contain valuable information for politicians and staff: maintenance costs by district, anomalies in the detection of incidents, average resolution times and resident satisfaction with the services provided.
The residents web is a personalized web page that residents can use to enter incidents directly from the municipalities web page. It is a tool that allows residents to
be involved in the improvement of their city and at the same time, make them conscious of the importance of maintaining and respecting municipal equipment and facilities.
The system consists on an App too that allows residents to communicate incidents directly from the place where the incident is located. It also allows City Employees access to the platform when they are working in the field. There are versions of this app for iOS and Android.
The company wants to expand abroad, and for this purpose it is looking for some of the previously mentioned agreements with mainly European companies. The expectation of the agreement is to make a good colaboration with other companies.
The company seeks the following cooperation:
-Services agreement: to sell licences of the software or to provide services to the clients trough the software.
-Commercial agency agreement: to sell the software under commission.