Most people actively and extensively use messengers for private communication today – if to tell your partner you will be late for dinner, to post a photo of the dress you just consider to buy to a friend or to coordinate suitable dates for a family meeting. Although messengers are one of the favourite forms of communication today, only few companies use their enormous potential for customer communications. Using a messenger, clients can easily post a photo of the error display to their heating engineer and get an advice for self-repair or an appointed time for the repair in response. Or they can get a message from their furniture shop that their new sofa will be delivered in 45 minutes instead of having to wait for hours at home. The use of messengers for customer communications results in higher efficiency of operations and advanced customer satisfaction.
A Northern German SME developed a software solution that enables businesses to deliver interactions and processes ready for the digital today and tomorrow. The white-label platform is ideal for businesses in the areas of service, e-commerce and logistics. It is perfectly suited for businesses to create service networks or even multi-level service ecosystems as algorithmic assignment supports integration of external service partners. Thus the connection of relevant resources and channels can seamlessly be managed on one platform and efficiency stays high with flexible and dynamic resource allocation. Via a powerful API (application programming interface) all involved resources are provided with the relevant interfaces and are met in the right channel: Web, app or browser for customer, service partner and business.
The platform displays all aspects of customer-business interaction in messaging structures, typically but not exclusively including the following process steps:
The booking system can be implemented in existing structures or work as a stand-alone solution. Onboarding possibilities range from web and app to social media and e-mail. Additionally orders can be triggered by customers, business, service providers or the Internet of Things.
Gathering the relevant information such as fotos, serial numbers or detailed descriptions is step one. Synchronizing that information among involved resources to avoid asymmetries step two. Companies can support their service partners with the right information at the right time to save time and money.
Geo-data driven catalogues let customers book only what is actually available at their location. Algorithmic resource matching according to parameters such as distance, quality or rating further benefits seamless organization. Additionally various resource pools can be managed.
Interactions via an integrated messenger mean digital, personal and fast communication for customers. Likewise the messenger increases efficiency for service partners thanks to automation and chat bots. Customers are met in their learned and loved pattern of communication.
- Payment and Invoicing
Payment and invoicing is automated. Service partners can focus on quality of work itself and spend less time on paperwork. The platform supports various payment methods and international taxation. The integrated upselling creates opportunities for after-sale services.
The company is offering long-term cooperation to companies in search of an innovative software solution for their client interactions. The company is offering long-term cooperation to companies in search of an innovative software solution for their client interactions. Forms of cooperation can range from pure license agreements on the software to commercial agreements with technical assistance including in-depth support for customization and implementation of the software and continuous service.