The Cyprus start-up founded in late 2016 is on a mission to provide affordable and efficient automated solutions for businesses and accelerate the world’s transition to Artificial Intelligence (AI) through explainability and intelligibility.
The start-up consists of a multinational team of professionals, and it has achieved sustainable 100% year over year growth since 2017. The company aspires to become a global leader in the AI landscape and Europe’s new unicorn. By mid-2018, the company had already developed and launched four business focused platforms and won awards for automated business performance tools in internationally recognized summits.
The company provides a single platform which can offer an ultimate customer centric experience. The solutions offered are intelligent and easy to use and give businesses insightful, analytical, trusted actions, and results.
The start-up’s solutions enhance Customer Experience (CX) by providing a personalized customer journey using Explainable Artificial Intelligence (xAI) and more specifically explainable Machine and Deep Learning (ML/DL) algorithms and interfaces. Every interaction of a company with clients is recorded through various input channels and analysed, to provide personalized suggestions and recommendations. The software goes beyond the state of the art to explain its recommendations and the data it was based on (xAI), in this way making the user more likely to be convinced of the validity of the recommendation and more likely to adopt it. This leads to more actionable and more adoptable recommendations for improving customer experience.
The solution is suitable for businesses with increased needs for customer interactions via customer service such as call centres, banks, universities, amongst others.
It can assist such organizations with digitally transforming their customer service provision.
The company would like to provide its products via a licensing agreement (software as a service – SaaS) or a commercial agreement with technical assistance (potential distributors for the software with the company providing assistance and/or customization during implementation).