The Dutch corporate has over 200 years of experience in this market. They have the largest and most modern logistics mail and parcel network of the Netherlands. They deliver parcels every day and mail five days a week. On a weekday, they deliver on average 675,000 parcels and 8 million letters throughout the Benelux.
The Dutch corporate has a large role in health logistics. With the delivery of medicines, tests and medical equipment, they want to become the logistical link between doctor and patient. They aim to improve their business to business customer satisfaction. On the one hand, this enables the Dutch corporate to become a better healthcare partner. On the other hand, it enables more efficient and customer-oriented logistic processes. That is the reason why the Dutch corporate wants to gain insights that make improvements in the healthcare chain processes measurable.
Description of the challenge
In order to service the healthcare market in the right way, it’s essential to have clear insights in the expectations and level of satisfaction of the customers of the Dutch corporate. For the measurement of customer satisfaction for consumer deliveries, they often use NPS (net promotor score measurement). However, this type of measurement is less suitable for business to business deliveries. Therefore, the Dutch corporate is looking for suitable measures or methodologies to gain insights in expectations and satisfaction of their medical business to business recipients. Examples of their recipients are hospitals and healthcare institutions, which often have (daily) structural, repeating delivery patterns.
Apart from a technical cooperation agreement the Dutch company is also open to other types of partnerships.
This technology request is an innovation challenge that is published on an open innovation platform. If interest in cooperation with this firm is expressed, the potential partner will be guided towards this open innovation platform on which he can get in touch with the company via a chat function. Mind that posts on this platform are not confidential. Besides open discussion on the platform, sharing of confidential information will be made possible on demand. After closing of the open innovation platform on November 3th, the corporate company will make a selection of the organizations that have been active in the chat for further contact. Expressions of interest that are made after November 3th will be handled as usual in the Network.