A company based in Northern Sweden offering services such as technical support, customer service, helpdesk, Network Operations Center (NOC), Single Point of Contact (SPOC), monitoring and video streaming administration 24/7/365. Their company has a turnover of about 3 MEUR and employs about 50 people. They have worked with some of Sweden's best-known brands within the media, broadcasting, energy, just to mention a few sectors, since the start in 2005. They work with both B2B and B2C services for Swedish and international clients, in Swedish and English.
The company have all necessary technical infrastructure in place, such as communication platform from Vocalcom Hermes or Cerberus Helpdesk, as well as very experienced staff.
Their business area Streaming covers encoding, transcoding, publishing media, monitoring streams and broadcasts, performing VOD (Video on demand) controls and other administration for play- and OTT (Over-the-top) -services.
Their business area Support covers technical support, customer service and consumer consulting on broadband, telecom, financial, ecommerce, entertainment and streaming services.
Their business area NOC covers monitoring server parks and other systems, balancing loads, supporting CDN (Content Delivery Network) services, handling emergency routines, dispatching technicians, providing SPOC (Single Point of Contact) services for general IT-support and much more.
All their services are provided 24/7/365 and every assignment is customized.
They are now offering their services to international companies interested in technical support, customer service or outsourcing of other business processes. They search both partners in direct need of services such as helpdesk, technical support, monitoring, customer service or streaming administration services, and partners interested in offering joint services. The Swedish company would contribute with technical support, NOC- and monitoring services 24/7/365.