Enterprise Europe Network

Swedish company offers remote technical support, customer service, streaming- and 24/7/365 NOC-services to international partners

Country of origin:
Country: 
SWEDEN
Opportunity:
External Id: 
BOSE20200408001
Published
08/04/2020
Last update
09/04/2020
Expiration date
10/04/2021

Keywords

Partner keyword: 
Communications processors/network management
Network test, monitoring and support equipment
Streaming
Communications services
Computer stores
Television programming and broadcasting activities
Other information technology and computer service activities
Data processing, hosting and related activities
Web portals
Activities of call centres
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Summary

Summary: 
A reliable Northern Swedish company founded 15 years ago offers via outsourcing agreements technical helpdesk, customer service, Network Operation Center (NOC), monitoring, Single Point of Contact (SPOC) and video streaming services. All assignments are executed remotely by personnel with many years' experience from working for some of Sweden's most well-known companies. They work with both B2C and B2B and can be a long-term support partner for the Swedish, Nordic or international markets.

Description

Description: 

A company based in Northern Sweden offering services such as technical support, customer service, helpdesk, Network Operations Center (NOC), Single Point of Contact (SPOC), monitoring and video streaming administration 24/7/365. Their company has a turnover of about 3 MEUR and employs about 50 people. They have worked with some of Sweden's best-known brands within the media, broadcasting, energy, just to mention a few sectors, since the start in 2005. They work with both B2B and B2C services for Swedish and international clients, in Swedish and English.

The company have all necessary technical infrastructure in place, such as communication platform from Vocalcom Hermes or Cerberus Helpdesk, as well as very experienced staff.

Their business area Streaming covers encoding, transcoding, publishing media, monitoring streams and broadcasts, performing VOD (Video on demand) controls and other administration for play- and OTT (Over-the-top) -services.

Their business area Support covers technical support, customer service and consumer consulting on broadband, telecom, financial, ecommerce, entertainment and streaming services.

Their business area NOC covers monitoring server parks and other systems, balancing loads, supporting CDN (Content Delivery Network) services, handling emergency routines, dispatching technicians, providing SPOC (Single Point of Contact) services for general IT-support and much more.

All their services are provided 24/7/365 and every assignment is customized.

They are now offering their services to international companies interested in technical support, customer service or outsourcing of other business processes. They search both partners in direct need of services such as helpdesk, technical support, monitoring, customer service or streaming administration services, and partners interested in offering joint services. The Swedish company would contribute with technical support, NOC- and monitoring services 24/7/365.

Advantages & innovations

Cooperation plus value: 
Long experience - referrals from last 15 years can be provided. Very low employee turnover, which results in high technical competence and long relationships with our clients. Certified according to ISO 9001 and ISO 14001. Entrepreneurial company with good understanding of the Nordic markets and can therefore be your local partner when entering these markets. Used to work with large and demanding international companies 24/7/365, with various SLA (Service Level Agreement) -levels. They handle incoming contacts through phone, mail, chat, social media or any other communication channel required. Routines and procedures in place for quick start-up of cooperation.

Stage of development

Cooperation stage dev stage: 
Already on the market

Partner sought

Cooperation area: 
They are looking for two types of partners: 1) Partners interested in outsourcing services such as technical support, customer service, helpdesk, NOC-, SPOC- and monitoring services and video streaming administration. Partners could be active within e-commerce, streaming services, internet service providers, entertainment industries, broadcasting or any IT-sector in need of technical support, monitoring or case management, also 24/7/365. 2) Partners within the IT-sector with whom they can offer services jointly. These partners could be IT-consultants, cloud service providers, software application providers, operators of server capacity or other infrastructure, IT service organizations etc. The Swedish company's contribution would be 24/7/365 on-call support, monitoring and case management.

Type and size

Cooperation task: 
SME 11-50,SME <10,>500 MNE,251-500,SME 51-250

Dissemination

Dissemination sector group : 
Dissemination preferred : 
Austria, Belgium, Denmark, Finland, France, Germany, Ireland, Israel, Italy, Netherlands, Norway, Portugal, Spain, Switzerland, United Kingdom, USA