This software development house has been trading since the year 2000 and is seeking partners for service agreements. Historically, this SME has worked mainly in the manufacturing and engineering sectors but is now looking to provide software solutions in other sectors such as healthcare, leisure and hospitality. The company builds bespoke software systems and specialises in developing the ability for them to be integrated with each other. This end-to-end process is delivered by a team of developers and support personnel, located in the UK.
The business is able to integrate multiple systems to allow for secure data transfer and a reduction/omission of manual tasks. Material Requirement Planning (MRP) / Enterprise Planning Systems (EPS) can be linked to accounts packages; their bespoke system can automate the customer journey for e-commerce websites alongside bespoke software programmes.
The UK team of developers are highly qualified having worked with the company since achieving their university degrees. They look after approximately 80 clients and consult regularly with these businesses to ensure any issues are supported and quickly resolved.
This strong customer service ethos has resulted in these organisations working with systems that has either enabled significant growth as a result of the deployment, and/ or has been able to help the business to automate its procedures to increase company efficiency.
1)Supporting a global manufacturer of moisture, gas and oxygen analysers used around the world to develop an online price portal. The original manufacturing and customer management system data was being used to populate a Product Catalogue written in Excel. These documents were distributed to their clients each time any updates were made. This was a manual and time consuming process.
Already familiar with the systems the software company developed an integrated online product portal. Their customers were able to access information and resources relevant to their needs including customer specific discounts - all in one place. The manufacturer was able to provide targeted information to their customers through this portal in addition to running website/marketing reports to support management information decisions.
2) A trade-only computer distributor, servicing a nationwide network of independent computer resellers required a bespoke returns system. The relationship with this business was well established having worked with them for over 10 years. Their existing system was slow and the company had also outgrown the system due to their own levels of growth.
This resulted in an integrated system being developed with the accounts package and website, enabling returns and customer activity to be monitored.