Summary
- Profile Type
- Business Offer
- POD Reference
- BOCO20231221022
- Term of Validity
- 22 December 2023 - 21 December 2025
- Company's Country
- Colombia
- Type of partnership
- Commercial agreement
- Targeted Countries
- Luxembourg
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General information
- Short Summary
- A company from Colombia, has developed an AI cloud-based application for the companies that have a Customer Service department and work in industries such as Finance, BPO, Retail, Manufacturing, etc., aiming to dramatically optimize call analysis costs and time, providing insights that can be used to identify areas for improvement in customer service, improve customer service education and training of staff and compliance with audits and regulations under high-quality standards.
- Full Description
-
The company was established in 2019 as a custom software services provider, using business intelligence, artificial intelligence, and software engineering for the optimization of corporate processes through automation, the elimination of repetitive tasks, the creation of highly available and secure applications and interfaces, the implementation of adequate data structures, and the coupling of these technologies with the business objectives of companies of companies all over the globe.
Since 2022, the Colombian company started to create its own scalable software-as-a-service solutions to solve common problems for multiple customers, using its wide experience and market knowledge it brought to the market an innovative tool that uses advanced Artificial Intelligence techniques to transcribe, analyze and present valuable insights from audio files obtained from phone calls, video calls and other audio sources that involves two or more people. - Advantages and Innovations
-
• The tool is capable of transcribing and analyzing up to 750 minutes in one hour.
• The artificial intelligence engine of the tool allows quality analysts to process audio calls 25 times faster compared to a traditional manual method of listening, transcribing and analyzing, performed by a human being.
• The analytics system is the ideal ally for quality departments, freeing up 45% of their operational capacity.
• The AI-powered tool provides companies with 10 quality indicators, powered by artificial intelligence, to improve your customer service. The quality indicators can be customized based on the companies’ needs and objectives. These indicators are presented in an accessible online report, easy to understand for people of all levels inside a company, regardless of their technology knowledge or experience.
• The AI-powered tool leverages on state-of-the-art AI technologies from Deepgram and Azure to transcribe and analyze conversations accurately.
• The AI-powered tool allows companies to have significant savings in time and economical resources, providing high-quality solutions at affordable prices. - Stage of Development
- Already on the market
- Sustainable Development Goals
- Goal 9: Industry, Innovation and Infrastructure
- Goal 8: Decent Work and Economic Growth
- IPR status
- No IPR applied
Partner Sought
- Expected Role of a Partner
-
The Colombian company is looking for partnerships and clients that work as BPO, Call Centers or have a Customer Service department with analysts in the Finance, Retail, Marketing and Healthcare industries, who are interested in leveraging the power of AI and data-driven analysis, and are looking to include AI in their quality analysis processes.
The company is also looking for system integrators and technology providers that offer telephony infrastructure, VoIP or Unified Communications services to Data Centers, Call Centers, and similar companies, that could include the AI-powered in their services portfolio and act as value-added resellers. - Type and Size of Partner
- Other
- Big company
- SME 50 - 249
- SME 11-49
- Type of partnership
- Commercial agreement
Dissemination
- Technology keywords
- 01003003 - Artificial Intelligence (AI)
- 01003017 - Speech Processing/Technology
- 01003006 - Computer Software
- 01003024 - Cloud Technologies
- Market keywords
- 02007016 - Artificial intelligence related software
- 02006004 - Data processing, analysis and input services
- 02007008 - Business and office software
- 02007022 - Software services
- Sector Groups Involved
- Digital
- Targeted countries
- Luxembourg
Images
Files
3. Brochure ConversIA for EEN (ENG) - Jose Fernando Castañeda Zúñiga.pdf