Summary
- Profile Type
- Business Offer
- POD Reference
- BODE20240912011
- Term of Validity
- 12 September 2024 - 12 September 2025
- Company's Country
- Germany
- Type of partnership
- Outsourcing agreement
- Targeted Countries
- Slovenia
- Poland
- Hungary
- Slovakia
- Czechia
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General information
- Short Summary
- A German company operates in the consulting sector, focusing on quality optimization in "Sales" and "After Sales" within the motor vehicle, motorbike, and motorhome industries. Their services include mystery shopping, process analyses, and audits. These services are aimed at supporting market development for companies in the sector. The company seeks partnerships, particularly as a subcontractor, with businesses such as car and motorbike manufacturers, system providers, and dealerships.
- Full Description
-
The company was founded in 2001 and currently employs 10 permanent staff members and 20 freelancers. The consultants in the field are graduate engineers and master technicians from the automotive industry or have several years of experience as after-sales managers or branch managers in car dealerships. They have developed and implemented new concepts for improving service quality for various renowned automobile manufacturers. This comprehensive approach helps businesses enhance operational efficiency and improve customer satisfaction.
Their customers include car and motorbike manufacturers, system providers as well as car and motorbike dealerships and branches. The motor vehicle, motorbike and motorhome sectors are the focus of their activities.
The company offers the following services to international partners:
- Mystery shopping / mystery call / mystery e-mail / classic workshop tests
- Service process analyses
- Realisation of audits (sales and after sales) by trained specialist auditors
- Used vehicle management
- Key figure analyses
- Training (online/presence) - non-technical training
Potential customers are:
- Car manufacturers and importers
- Motorbike manufacturers and importers
- The respective trade organisations (car dealerships, motorbike dealerships)
- Motorhome companies
A continuous training process and regular exchange of experience ensure a consistently high level of quality. The company’s clients benefit particularly from its cross-brand knowledge. Customer satisfaction is one of the highest corporate principles, and therefore offering the best quality is the focus of all efforts.
The company is certified according to DIN EN ISO 9001:2015. - Advantages and Innovations
-
The company offers the following services:
- It promises a measurable increase in process performance and turnover through practical analyses and needs-based action plans.
- The company empowers employees to develop optimal communication between interfaces and minimize errors, with communication being considered a key issue.
- It provides coaching for service consultants to help them enjoy active selling.
- The company offers one-stop solutions from its team, who are well-acquainted with day-to-day problems and have developed potential solutions themselves.
- The focus is clearly on process optimization, employee development, and practical solutions for businesses.
- The services include analyses, coaching, communication improvement, and the development of tailored solutions for operational challenges. - Stage of Development
- Already on the market
- Sustainable Development Goals
- Not relevant
Partner Sought
- Expected Role of a Partner
-
The company supports internationally active service providers and agencies in the realization of their projects. It can guarantee successful project implementation thanks to the experience and expertise of its employees. The focus of its activities is on optimizing quality and increasing efficiency in aftersales (service - workshop - parts sales).
The company is already active in the following regions:
- Germany / Austria / Switzerland
- Eastern Europe (e.g. Poland, Czech Republic, Slovakia)
- South-East Europe (e.g. Greece, Bulgaria, Romania)
The company has been active in the indicated regions and countries for several years, is familiar with the customs, and has very good contacts with consultants, trainers, and interpreters (if required). Its in-depth brand knowledge enables its employees to launch and implement projects as quickly as possible and at short notice. A list of references can be found on its website at:
https://www.wagner-beratung.de/en/about-us/customers. - Type and Size of Partner
- SME 11-49
- SME 50 - 249
- SME <=10
- Type of partnership
- Outsourcing agreement
Dissemination
- Market keywords
- 09001005 - Motor vehicles, transportation equipment and parts
- 09003005 - Consulting services
- Sector Groups Involved
- Mobility - Transport - Automotive
- Targeted countries
- Slovenia
- Poland
- Hungary
- Slovakia
- Czechia