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Partner for creation and implementation of advanced AI-based software that leverages technologies such as Machine Learning, Natural Language Processing, and Natural Language Generation and cloud integration to support users in tasks and automate processes.

Summary

Profile Type
  • Technology request
POD Reference
TRPL20241002004
Term of Validity
2 October 2024 - 2 October 2025
Company's Country
  • Poland
Type of partnership
  • Commercial agreement with technical assistance
Targeted Countries
  • All countries
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General information

Short Summary
Polish company is looking for a partner that would be able to provide advanced AI-based software that uses technologies such as ML, NLP, NLG and cloud integration to support users in tasks and automate processes. The innovativeness of the approach lies in the integrated use of these technologies to create a more advanced and useful tool. The solution will serve, among others, to personalize services, as a customer/agent assistant, to automate administrative support.
Full Description
Polish company is looking for technology for the following:
- personalization of services, integration of the CRM system with predictive analytics modules that will collect and analyze customer data including their purchase history and interactions. Based on this data, machine learning models will be trained to predict customer segments with a given purchasing potential. The system will segment customers according to their needs and purchase probability, and also generate sales recommendations for agents. The goal is to increase sales efficiency through a proactive approach and better matching offers to customers;

- AI assistant to support agents and clients will act as an advanced tool supporting both agents and clients of Insu. For agents, the AI assistant will provide immediate answers to inquiries about the company's products, procedures and policies. Thanks to integration with the CRM system and other databases, the assistant will be able to quickly provide information about clients and recommend appropriate products based on predictive analytics. For clients, the AI assistant will be available 24/7, offering support in the form of a chatbot that answers questions, helps solve problems and guides clients through various processes, such as filing claims, verifying or updating personal data;

- automation of administrative support, application of AI to perform routine administrative tasks such as form processing, data verification, automation of the process of reporting, processing and analyzing insurance claims, generating reports.
Sustainable Development Goals
  • Goal 1: No Poverty
IPR description
1. ML: Knowledge of ML algorithms (in-depth knowledge of machine learning algorithms, both classical and deep learning), predictive modeling (ability to build, train and optimize predictive models and analyze large data sets), model validation (experience in testing models, minimizing over- and under-fitting)

2. NLP: Text analysis (expertise in text processing and analysis, implementation of NLP techniques), Language understanding (building systems that interpret user queries and classify text information), Dialogue systems (creating chatbots that interact naturally)

3. NLG: Response generation (systems that generate consistent responses and texts based on analyzed data). content personalization (experience in personalizing content based on user data)

4. Cloud Computing Integration: scalability (knowledge of cloud technologies and building scalable solutions), security (implementation of secure cloud solutions with access management and data protection)

5. APIs and Integrations: API creation and management (experience in designing and managing APIs), system integration (ability to integrate with existing systems such as CRM and databases)

Partner Sought

Expected Role of a Partner
creation and implementation of advanced AI-based software
Type and Size of Partner
  • SME 50 - 249
Type of partnership
  • Commercial agreement with technical assistance

Dissemination

Technology keywords
  • 01003003 - Artificial Intelligence (AI)
  • 01003006 - Computer Software
Market keywords
  • 02007004 - Program development tools/languages
  • 02007001 - Systems software
  • 02007005 - Communications/networking
Targeted countries
  • All countries