Summary
- Profile Type
- Business Offer
- POD Reference
- BOPL20250529014
- Term of Validity
- 2 June 2025 - 2 June 2026
- Company's Country
- Poland
- Type of partnership
- Commercial agreement
- Supplier agreement
- Targeted Countries
- Greece
- Romania
- Latvia
- Estonia
- Czechia
- Malta
- France
- Netherlands
- Belgium
- Denmark
- Austria
- Spain
- Finland
- Bulgaria
- Portugal
- Cyprus
- Germany
- Luxembourg
- Croatia
- Ireland
- Lithuania
- Italy
- Slovenia
- Slovakia
- Sweden
- Hungary
Contact the EEN partner nearest to you for more information.
Find my local partner
General information
- Short Summary
- The Company invites IT consulting firms, integrators, and MSPs across Europe to partner in the distribution and implemention of its modern ITSM platform. They offer onboarding, training and transparent cooperation. Platform’s flexibility enables partners to build value-added services such as data migration, user support, and local adaptations, creating new revenue streams and long-term client engagement.
- Full Description
-
They are a reliable Polish IT company with over 30 years of experience delivering professional IT solutions to public institutions and SMEs. Their long-standing presence on the market, combined with a deep understanding of client needs, makes them a trustworthy business partner. As the developer of the ITSM platform, they invite European IT consulting firms, integrators, and MSPs to collaborate in expanding the reach of their innovative ITSM solution.
What is their solution?
It is a modern, ITIL-compliant ITSM platform that provides a complete toolkit for managing IT services in a flexible, efficient, and user-friendly way. Designed with modular architecture and accessible through any web browser, platform allows each organization to model its own operational logic while maintaining full control over configuration and user experience.
Flexible configuration and task automation
The platform's flexibility enables full customization of interfaces, processes, and automation rules — without the need for complex coding. For the partner, this means the system can be deployed quickly, customized for each customer, and deployments can be scaled easily. The system also allows automation of tasks such as ticket routing, SLA escalations and incident generation from emails - saving time and increasing efficiency.
Comprehensive integration via open API
The system is equipped with a comprehensive open API, making it easy to connect with other systems. It works across platforms and is fully compatible with Linux and PostgreSQL, offering broad deployment options to suit different client environments. Its unified design merges both tool-based and process-driven functions in one platform, ensuring data consistency and a smooth user experience.
Partner program with support for value-added service
In addition to the product, the partner will join a structured, transparent collaboration program. It provides onboarding, training, certification and technical support - so the partner's team is fully prepared to implement and operate the platform. More importantly, the system opens the door to building high-margin, value-added services such as data migration, customer support, customization and long-term managed services.
Why partner with them?
The platform offers clear business value, fast implementation time and a solid foundation for developing a partner's presence in the local market. This is an opportunity to expand the service offering or enter the ITSM market with a proven Polish product. - Advantages and Innovations
-
A practical ITSM platform for diverse business needs
This is a modern, Polish ITSM platform that is easy to implement, flexible in configuration and proven in various market conditions.
Rapid implementation with reduced costs
Intuitive rule-based design and configuration allows to launch fully functional ITSM solutions faster than traditional systems. Advanced programming skills are not needed to customize the platform - which means lower costs, less risk and satisfied clients from the start.
Support for extended service offerings
This gives opportunity to offer a full portfolio of high-value services: data migration, user training, ongoing support, customization, SLA consulting and long-term managed services. These services deepen client relationships and generate recurring income — turning one-time implementations into ongoing business.
Transparent partnership and direct technical access
They offer a clear and transparent partnership model with implementation, certification and direct access to the development team.
Competitive advantage
Fully customizable user interface, built-in automation, seamless integration and compliance with ITIL best practices, with the added benefit of speed, flexibility and local control. - Technical Specification or Expertise Sought
-
They are looking for experienced IT service providers, consulting firms, systems integrators and managed service providers (MSPs) with a strong understanding of IT infrastructure and service management practices. Ideal partners are those who already serve customers in sectors such as enterprise IT, government or the SME segment and want to expand their portfolio with a modern, flexible ITSM platform.
Previous experience in service desk implementations, ITIL-based process modeling or systems integration is welcome. However, the system's intuitive configuration and low-code environment allow partners to enter the ITSM space even without deep programming resources.
The company offers full onboarding, product training and access to technical documentation and demonstration environments — enabling fast competence building.
They are especially interested in working with partners who are capable of delivering both software and value-added services — such as implementation, data migration, user training, local support and SLA management. Ability to advise clients, translate their operational needs into IT workflows, and ensure adoption of the system is highly valued.
From a technical standpoint, the platform supports flexible deployment in both on-premise and private cloud models, and is fully compatible with Linux and PostgreSQL. Its open API allows seamless integration with ERP, CRM, HRM, and other enterprise tools — creating added value for clients and new business opportunities for the partner.
Their goal is to build long-term relationships with partners who are not only technically capable but also committed to client satisfaction, service quality and strategic cooperation. - Stage of Development
- Already on the market
- Sustainable Development Goals
- Goal 17: Partnerships to achieve the Goal
- Goal 9: Industry, Innovation and Infrastructure
- IPR status
- IPR granted
Partner Sought
- Expected Role of a Partner
-
They are looking to establish long-term, trust-based partnerships with IT consulting firms, system integrators and managed service providers (MSPs) who wish to expand their offering with a flexible and proven ITSM solution. An ideal partner is a company that understands local market dynamics, has experience in working with business and public sector clients, and is committed to delivering high-quality IT services.
The expected role of the partner includes representing and promoting the platform in its domestic market, conducting product presentations or demos, and leading client onboarding and implementation processes. Partners managing the relationship with end customers — from identifying needs and proposing solutions to delivering services such as configuration, training, data migration and ongoing user support.
They do not expect every partner to have in-house development teams — the platform’s architecture and user interface are designed to enable configuration and customization without the need for programming skills. What they value most is the ability to advise customers, understand their operational challenges, and effectively implement and support IT service processes. - Type and Size of Partner
- SME 50 - 249
- SME 11-49
- Big company
- Type of partnership
- Commercial agreement
- Supplier agreement
Dissemination
- Technology keywords
- 01003006 - Computer Software
- 01003013 - Information Technology/Informatics
- 01003008 - Data Processing / Data Interchange, Middleware
- 01003010 - Databases, Database Management, Data Mining
- 01003003 - Artificial Intelligence (AI)
- Market keywords
- 02007014 - Other industry specific software
- 02007022 - Software services
- 02007008 - Business and office software
- 02007006 - Other system software
- 02007007 - Applications software
- Sector Groups Involved
- Digital
- Targeted countries
- Greece
- Romania
- Latvia
- Estonia
- Czechia
- Malta
- France
- Netherlands
- Belgium
- Denmark
- Austria
- Spain
- Finland
- Bulgaria
- Portugal
- Cyprus
- Germany
- Luxembourg
- Croatia
- Ireland
- Lithuania
- Italy
- Slovenia
- Slovakia
- Sweden
- Hungary